Shipping policy

Who We Are

Velvet Clasp ("we," "us," or "our") operates the website velvetclasp.com (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

Free Shipping: We offer free shipping on all products.

Shipping Range

Delivery Area: We ship worldwide.

Order Processing Time

Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

Estimated Delivery: Orders typically arrive within 7–10 business days, depending on the destination.

Shipping Process

Courier Services: We work with trusted international shipping partners to deliver your order.
Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:
Email: info@velvetclasp.com